Refund and Returns Policy

Last updated 30 October 2026.

Your right to cancel

You may cancel within 7 days of getting your licence key, as long as you have not typed it into the app.

You may cancel your purchase within 7 days after the licence key is delivered to you, as the Electronic Communications and Transactions Act (section 44) allows, by e-mailing support@emtacdigitising.com with your order number.

This right ends once the licence key has been activated on a computer: the software is then unsealed, and section 42(2)(g) of the Act excludes computer software a consumer has unsealed. Until the key is activated, you may cancel within the 7 days for a full refund.

How a refund is made

When you cancel, your licence key is switched off and the full price you paid is refunded through Payfast within 30 days, as section 44 requires: to the credit card you paid with (your bank may take up to 10 working days to show it), or, for a debit card, which cannot always be refunded to the card, to your bank account — we ask you for its details, and it shows within 2 to 3 working days.

If something does not work

Tell us through 24/7 Live Support in the app or at support@emtacdigitising.com. We will fix it or, if we cannot, refund you.

If you bought through an agent

Your agent bought the licence from us for you, so the purchase and its payment are your agent’s. If you want to cancel, ask your agent: your agent may cancel the purchase with us on the same terms as above — within 7 days after the licence key is delivered to you, and before the key is activated on a computer.

When your agent cancels, your licence key is switched off, and we e-mail you to tell you so and to ask you to contact your agent. We refund your agent’s payment to the credit card your agent paid with. What you paid your agent is refunded by your agent, not by us — our agents agree to refund their Client in full when a purchase is cancelled within the 7 days, or refunded for any other reason.

If something does not work, tell us through 24/7 Live Support in the app or at support@emtacdigitising.com — your support is with us, as with every licence. We will fix it or, if we cannot, refund your agent, who then refunds you.